Inbound/Outbound Call Centers

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Cambridge Commerce- specialists in electronic transactions. www.cambridgecommerce.com

A DRTV call center is a facility that answers inbound or, places outbound, telephone calls. Call center services can be customized to your specific needs. Customer service representatives are trained to understand your product or service. Look for a call center that uses advanced technology including:

• Automated call distribution
• Computer assisted live scripting to facilitate up to the minute changes in strategies
• Scalable call answering and routing
• Caller identification with pop-up order screen
• Customized order entry system with web access
• Call recording
• Call disposition
• Help desk
• Customer service
• Multilingual operators
• Real time call center reporting

FULFILLMENT/CUSTOMER CALL CENTER

Moulton Logistics Management, Los Angeles
Patrick Moulton 818-997-1800 x 156
pmoulton@moultonlogistics.com
Loren Crannell 818-997-1800 x 225
loren@moultonlogistics.com
Joel Crannell 818-997-1800 x 213
joel@moultonlogistics.com

Ignite Solutions (Formerly AIS), FL
Sam Gorewitz 703-883-1146 x226
sam@ignitemedia.com

LiveOps, Santa Clara CA
Tom Sheppard 408-844-2734
tsheppard@liveops.com

O'Currance Teleservices, UT
Ryan Romero 801-736-0500
rromero@ocurrance.com

West Corporation, Headquarters Om
Omaha: Connie Boeka 402-963-1338
clboeka@west.com
New York: Kimberly Frieders 212-580-1082
kafairfield@west.com

FULL SERVICE DR AGENCY

DUPLICATION

HISPANIC MARKETING